Our district recently purchased several ENO interactive boards, these boards are everything the teacher could possibly want.... durable, wireless, and magnetic! The computer connects via bluetooth to the stylus. The board itself is so durable that it can withstand dry erase and even permanent marker. Sounds great, right! Well, after installing 6 boards, we were having issues with everything just freezing up on us.
After getting in touch with Polyvision, I was given a number of troubleshooting steps to try, including changing batteries on the pen, trying a new driver, using the Polyvision bluetooth dongle instead of relying on the computer's build in bluetooth... PC, Mac, it did not matter. Problems persisted.
Polyvision sent a technician to assist us in our troubleshooting efforts. We discovered some minor tips that make a tremendous difference in the functionality of the boards. My only wish if that these tips were posted in BOLD on the ENO website. Our problems could really have been handled over the phone.
In an attempt to assist our teachers, I posted the tips here, on my wiki. I am pleased to report that we are up and running nicely! We run Smartboards, Promethean boards, and Polyvision Walk and Talks in addition to the ENO. It is crucial that boards "just work." Teachers do not have time to troubleshoot beyond the basics. For the sake of our teachers and students, I am hopeful that these basic steps have eliminated our problems.